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The hotel began accepting reservations via its official website on January 10th. For more information about guest rooms, please click on the ‘ROOMS’ link on the website.

The standard check-in time is after 3 pm. If you wish to schedule an early check-in, please inform us of your arrival time, and we will do our best to prepare your room based on availability

The standard check-out time is before or at 12 pm. If you intend to check-out late, please inform us of your departure time, and we will do our best to accommodate your needs.

Yes, reception service is available 24 hours.

English, Malay and Mandarin.

Yes, we can store your luggage if your room is not ready during check-in or if you decide to check out earlier. We offer complimentary luggage storage on both your check-in and check-out days

A wireless internet connection is available throughout the hotel.

The guest rooms featured high speed web connectivity.

The nearest airport is Kota Kinabalu International Airport, which is located around 7.1 km away.

The nearest railway station is in JKNS (Sabah State Railway Department). It is only 2 kilometres away from the hotel (via Jalan Sembulan).

Yes, this service is available upon request. Please provide your flight number for your arrival and departure when you book for this service. The fare will be vary depending on the traffic or public holidays. The fare quoted is an estimate based on the information you provided at the time of reservations, additional stops are not included in the quoted fare. Please book your limousine service 3 days in advance.

Yes, foreign currency exchange is available at Imago Shopping Mall or Wisma Merdeka.


You can choose the Jalan Coastal (Coastal Road) highway exit.

Yes, the hotel is located in the centre of the city.


It depends on your reserved package; some include breakfast, while others do not.

Breakfast is served from 6:00am to 10:00am every day.


Room service is not available until further notice. 

The hotel has been fully renovated in January 2021.


According to the local law, we are only permitted to provide non-smoking rooms to guests.


All rooms come with showers, and some also include bathtubs. The availability depends on the room type you choose.

The hotel has one bar located at level 1.

The LUMA Hotel provides 18 parking spaces for house guests in front of the hotel, which are subject to availability. However, there are more car parks provided by Sutera Avenue at the basement.

The parking spaces in front of the hotel cost MYR30 per day. However, the parking spaces provided by Sutera Avenue in the basement are MYR15 per day for in-house guests and MYR1 per hour for non in-house guests

No, pets are not allowed to stay at the hotel.

As soon as you have planned your trip! The earlier you book, the lower the room rate.

You may find some of the best offers on our official website, but please note that they are subject to terms and conditions.

Yes, we use the SSL protocol, so all bookings made on our site are secure.

The prices are per room per night including free Wi-Fi Internet Connection in the room. However, the number of occupants per room is limited depending on the room type.

Yes, children up to the age of 5 stay for free but they must be accompanied by an adult.

Yes, baby cot is free but the quantity is limited. We only provide it by request, depending on its availability.

Yes, we accept Visa, MasterCard, JCB, Union Pay and Debit cards.

Yes, JOJO Restaurant is located on the level 1. Hinode Japanese Restaurant is located to the left of hotel lobby and Fish Market Restaurant is located to the right of the hotel lobby.

Yes, Flow Coffee@LUMA is located in the hotel lobby.

Yes, we can provide decorations in your room. Complimentary decorations are available for special occasions such as honeymoons, wedding anniversaries or birthdays. However, please note that there will be extra charges for additional decorations beyond the complimentary ones.