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The hotel has been accepting reservations via its official website on January 10. For more information about guest rooms, click the ROOMS’ link on the website.

The check-in time is after 3pm. Let us know your arrival time in case you want to schedule an early check-in. We will do our best to prepare your room based on the availability.

The check-out time is before 12pm. If you plan a late check out, kindly inform us your departure time. We will do our best to satisfy your needs.

Yes, reception service is available 24 hours.

English, Malay and Mandarin.

Yes, we can look after your luggage in case your room is not ready during check-in or you have decided to check out earlier. We will store your luggage free of charge on your check-in and check-out days.

A wireless internet connection is available throughout the hotel.

The guest rooms featured high speed web connectivity.

The nearest airport is Kota Kinabalu International Airport, which is located around 7.1 km away.

The nearest railway station is in JKNS (Sabah State Railway Department). It is only 2 kilometres away from the hotel (via Jalan Sembulan).

Yes, this service is available upon request. Please provide your flight number for your arrival and departure when you book for this service. The fare will be vary depending on the traffic or public holidays. The fare quoted is an estimate based on the information you provided at the time of reservations, additional stops are not included in the quoted fare. Please book your limousine service 3 days in advance.

Yes, foreign currency exchange is available at Imago mall or Wisma Merdeka.


Yes, the hotel is located in the centre of the city.


This depends on the package that you have reserved. Some packages include breakfast, some without.


Breakfast is served from 7:00am to 10:30am every day.


Room service is available from 1:00pm to 7:30pm.


The hotel has been fully renovated in January 2021.


According to the local law, we can only provide guests non-smoking rooms.


All rooms have showers. Some of the rooms have bathtubs. It depends on the room type that you book.


The hotel has one bar located at level 1.

The LUMA Hotel provides 18 parking spaces for house guests in front of the hotel, which are subject to availability. However, there are more car parks provided by Sutera Avenue at the basement.

The 18 parking spaces in front of the hotel costs MYR30 per day. However, the parking spaces provided by Sutera Avenue at the basement are MYR15 per day for in-house guests and MYR1 per hour for non in-house guests.

No,pets are not allowed to stay at our hotel.

As soon as you have planned your trip! The earlier you book, the lower the room rate.

You may find some best offers on our official website but there are based on terms and conditions.

Yes, we use the SSL protocol, so all bookings made on our site are secure.

The prices are per room per night including free Wi-Fi Internet Connection in the room. However, the number of occupants per room is limited depending on the room type.

Yes, children up to the age of 5 stay for free but they must be accompanied by an adult.

Yes, baby cot is free but the quantity is limited. We only provide it by request, depending on its availability.

Yes, we accept Visa, MasterCard, JCB, Union Pay, Debit cards.

Yes, JOJO Restaurant is located on the level 1. Hinode Japanese Restaurant is located to the left of hotel lobby and Fish Market Restaurant is located to the right of the hotel lobby.

Yes, Flow Coffee@LUMA is located in the hotel lobby.

Yes, we can provide decorations in your room. It is available upon requests and there will be extra charges for it.